Legal
Privacy Policy
We are committed to protecting your personal information and being transparent about how we use it.
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This Privacy Policy explains how Sharad Travels House ('we', 'us', or 'our') collects, uses, discloses, and safeguards your information when you visit our website or use our corporate travel booking services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our services.
1. Information We Collect
Personal Information You Provide
When you register an account, make a booking, or contact us, we may collect: your full name, email address, phone number, company name and GST number, travel preferences and frequent flyer details, billing and payment information, and any other information you choose to provide.
Information Collected Automatically
When you visit our website, we automatically collect certain information including your IP address, browser type and version, pages visited and time spent, referring URLs, device identifiers, and operating system details. This information is collected through cookies and similar tracking technologies.
Information from Third Parties
We may receive information about you from airlines, hotels, cab operators, and bus services when you make bookings through our platform, as well as from payment processors and identity verification services.
2. How We Use Your Information
To Provide Our Services
We use your information to process and confirm travel bookings, send booking confirmations and itineraries, issue GST-compliant invoices, manage your account and booking history, and provide 24/7 customer support.
To Improve Our Services
We analyse usage patterns to improve our website and booking platform, personalise your experience based on travel history and preferences, conduct internal research and analytics, and develop new features and services.
To Communicate With You
We may contact you with booking updates and travel alerts, service announcements and policy changes, promotional offers and travel deals (where you have opted in), and responses to your enquiries and support requests.
For Legal and Compliance Purposes
We use your information to comply with applicable laws and regulations, prevent fraud and unauthorised transactions, enforce our Terms of Service, and respond to legal requests from government authorities.
3. Cookies and Tracking Technologies
Types of Cookies We Use
Essential cookies are necessary for the website to function and cannot be disabled. Performance cookies help us understand how visitors interact with our website by collecting anonymous data. Functional cookies remember your preferences such as language and login details. Marketing cookies track your browsing activity to deliver relevant advertisements.
Managing Cookies
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. Most browsers allow you to refuse cookies, delete existing cookies, and set preferences for specific websites.
4. Sharing Your Information
Travel Service Providers
To fulfil your bookings, we share necessary details with airlines, hotels, cab operators, and bus companies. These providers are contractually obligated to use your information only to provide the booked services.
Payment Processors
Payment information is processed by our PCI-DSS compliant payment partners. We do not store full card details on our servers. Your financial data is transmitted securely and used solely to process your transactions.
Business Partners and Analytics
We may share anonymised, aggregated data with analytics providers to help us understand usage trends. We do not sell your personal information to third parties for their own marketing purposes.
Legal Requirements
We may disclose your information when required by law, court order, or government authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
5. Data Security
How We Protect Your Data
We implement industry-standard security measures including SSL/TLS encryption for all data in transit, secure servers with restricted access, regular security audits and vulnerability assessments, and employee training on data protection practices. While we take all reasonable precautions, no method of transmission over the internet is 100% secure.
6. Data Retention
How Long We Keep Your Data
We retain your account and booking information for as long as your account is active or as needed to provide services. Booking records are retained for seven years to comply with GST and tax regulations. We will delete or anonymise your personal information upon request, subject to legal retention obligations.
7. Your Rights
Rights Over Your Personal Data
You have the right to access the personal information we hold about you, correct any inaccurate or incomplete information, request deletion of your personal data (subject to legal obligations), withdraw consent for marketing communications at any time, and object to processing of your data for direct marketing. To exercise any of these rights, please contact our Grievance Officer using the details below.
8. Children's Privacy
Age Restrictions
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.
9. Changes to This Policy
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on this page with a revised 'Last Updated' date. We encourage you to review this policy periodically.
Grievance Officer & Contact
If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact our Grievance Officer:
Priya Nair
Grievance Officer, Sharad Travels House
We will respond to all privacy-related queries within 30 days of receipt.